Return and Exchange Policy
Return and Refund Policy
I. Explanation of the 30-day appreciation period
All products on the site enjoy30-day appreciation period after product arrivalThe rights and interests of the parties involved.
The appreciation period is calculated based onThe delivery receipt date is calculated from day 1, for a total of 30 days (including public holidays).。
During the appreciation period, buyers can apply for a return and refund before the expiration date.
If from the date of delivery of goodsMore than 30 daysWe regret that we do not accept requests for returns, exchanges, or refunds.
If you require a return or exchange, please contact us within the specified period:
📧 Email：support@ottocast.com
💬 LINE：https://lin.ee/batq6Zz
II. Shipping Schedule for Taiwan Region
All orders from Taiwan are fromTaiwan local warehouseShipment.
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Payment must be completed before 3:00 PM on weekdays (Monday to Friday).
→ atShipment will be arranged within 24 hours (working days). -
Orders placed after 3 PM on Fridays / on weekends / on Taiwanese public holidays
→ atProcessing and shipping will be arranged on the next business day.
※ Orders will not be processed or shipped on Saturdays, Sundays, and public holidays. We apologize for the inconvenience.
III. Return and Exchange Fees and Timeframe
| Application time | Fee Description |
|---|---|
| Within 24 hours of delivery | ✅ Free returns/exchanges |
| More than 24 hours (less than 15 days) | AcceptanceNT$900 processing fee |
| More than 15 days (but less than 30 days) | AcceptanceNT$1,500 Re-entry/Processing Fee |
| More than 30 days | ❌ No returns or exchanges accepted. |
※ Unless the seller is responsible for product defects or incorrect shipments, the return shipping cost must be borne by the consumer and will not be refunded.
IV. Validity Period of Exchange Application
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If the order details need to be changed, please do so within [time period].Within 24 hours of order placement (business day)Contact customer service.
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If the order is placed outside of business hours (weekends or public holidays), please [contact information missing].Before 3:00 PM the next business day connect.
V. Conditions for Return Application
Returns are only permitted in the following circumstances:
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The goods have not yet been shipped.
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Received goods with defects or damaged during transportation
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The received goods do not match the order (incorrect model, style, etc.).
⚠️ Data packages are virtual goods and cannot be returned or exchanged after purchase.
VI. Return Process
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Order not shipped
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Contact customer service within 24 hours of placing your order to cancel it and receive a full refund.
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Order has been shipped
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Please contact customer service via email or LINE to request a return.
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Goods returned without prior consent will not be accepted.
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After your return request is approved, please return the item to the address provided by customer service.
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Once the goods have been returned and confirmed to be in good condition, a refund will be issued using the original payment method.
VII. Refund Timeline
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Credit card payment：
After the goods are inspected and accepted, approximatelyWithin 7 working daysProcessing refunds (actual posting time depends on the issuing bank). -
Cash on delivery：
Please provide complete bank account information after the goods have been inspected and accepted.Refund within 7 business days。
VIII. Return Policy
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The product must be kept intact and include: the main unit, accessories, gifts, warranty, original inner and outer packaging, and all accompanying documents.
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Products with signs of use, human-caused damage, missing accessories, or incomplete packaging are not eligible for return or exchange (except for defective products).
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After submitting a return requestIf not returned within 15 daysIf the application is cancelled, it will be automatically cancelled and the applicant will not be allowed to apply again.
Email: support@ottocast.tw
